Refund policy
Last updated: October 12, 2026
Our promise
We want you to love what you bring home. If something isn't right, you have 30 days from delivery to return it.
🎁 Extended holiday returns: items delivered between November 15 and December 24, 2026 can be returned until January 31, 2027.
What can be returned
- Unused items in their original condition and packaging
- Gifts (refunded to the recipient as store credit)
What can't be returned
- Personalized or custom items (unless damaged or incorrect)
- Used candles or scented items
- Gift cards
- Items marked final sale
How to start a return
- Email contactfrostbelle@gmail.com with your order number and the item(s) you'd like to return.
- We'll reply within 24 hours with instructions and the return address.
- Ship the item back. Please don't send items without contacting us first — we can't process unannounced returns.
Return shipping
- Damaged, defective or wrong item: no cost to you. Send a photo and we'll replace or refund it, usually without needing it back.
- Changed your mind: return shipping is paid by the customer. We recommend a trackable service.
Refunds
Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5–10 business days.
Exchanges
The fastest way to get something different is to return the original item and place a new order.
Questions?
Email contactfrostbelle@gmail.com.
Frostbelle · [LLC legal name] · [Business address]