When will my order arrive?
Orders are processed in 1–2 business days. Delivery is free everywhere: US, Canada and UK orders arrive in 5–7 business days, and most other countries in 12–18 business days. You'll get a tracking link by email as soon as your order ships.
What's the last day to order for Christmas?
Order by December 15 with standard shipping, or December 18 with expedited shipping, for delivery by December 24. See our holiday shipping deadlines. After that, a Frostbelle e-gift card arrives instantly by email.
Do you offer free shipping?
Yes — shipping is free on every order, worldwide. No minimum.
Do you ship outside the US?
Yes! We ship worldwide, free. US, Canada and UK orders arrive in 5–7 business days; most other countries in 12–18 business days. Import duties or taxes may apply in some countries.
Why did my order arrive in more than one package?
Some items ship from different US warehouses so they reach you faster. There's never an extra charge for split shipments.
Can I return a gift?
Absolutely. Items delivered between November 15 and December 24 can be returned until January 31. Gift returns are refunded as store credit to the recipient. See our return policy.
My item arrived damaged. What do I do?
We're sorry! Email contactfrostbelle@gmail.com within 7 days with your order number and a photo, and we'll send a replacement or refund — no need to send it back.
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit Track your order.
Which payment methods do you accept?
All major credit and debit cards, Shop Pay, PayPal, Apple Pay and Google Pay. Checkout is encrypted and secure.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best. Once an order has shipped, it can't be changed.